In today’s fast-moving auto transport industry, dealerships are under pressure to move vehicles faster, farther, and more frequently than ever before. But in the rush to deliver, many dealers make avoidable mistakes that cost them time, money, and customer satisfaction.
Here are the 7 most common car shipping mistakes dealerships make – and how to avoid them with smart strategies and trusted transport partners.
1. Choosing the Cheapest Car Shipping Quote
It’s tempting to go with the lowest offer, especially on long routes. But cheap car shipping often comes with trade-offs:
- Longer pickup windows
- Poor communication
- Risk of damage or insurance gaps
✅ How to avoid it: Compare quotes from vetted car shipping companies that include insurance, dispatch support, and real customer reviews. Cheap upfront can mean expensive delays later.
2. Not Verifying Carrier Licensing and Insurance
Some dealerships skip verification when they’re in a rush. But using an unlicensed or uninsured hauler can lead to serious legal and financial consequences.
✅ How to avoid it: Always confirm the USDOT number, check FMCSA registration, and request a valid certificate of insurance before dispatch.
3. Booking Car Transport Too Late
Waiting until the last minute to schedule shipping can limit your options, especially during peak seasons.
✅ How to avoid it: Plan vehicle transport 3-5 days in advance. For state-to-state car shipping, book at least 1 week ahead to secure quality service and competitive rates.
4. Failing to Communicate With Buyers
Dealers often forget to inform buyers about transit timelines or possible delays, leading to negative reviews and lost trust.
✅ How to avoid it: Provide real-time updates through auto transport tracking systems or regular communication via phone/SMS. Good logistics also means good customer service.
5. Overlooking Vehicle Prep and Inspection
Skipping inspection photos or sending dirty cars is a recipe for disputes if damage occurs during transit.
✅ How to avoid it: Always:
- Wash the vehicle before pickup.
- Take clear pre-load photos.
- Remove personal items and accessories.
- Record the odometer and fuel level.
This protects both you and the buyer.
6. Using the Wrong Transport Type
Sending a luxury car on an open trailer or a bulk shipment door-to-door can be inefficient or risky.
✅ How to avoid it:
- Use enclosed transport for high-value or exotic cars.
- Choose open carriers for standard models and dealer trades.
- Know when terminal-to-terminal shipping makes sense for cost savings.
7. Ignoring Regional Transport Challenges
Weather, road restrictions, or local regulations can delay deliveries – especially in winter or remote areas.
✅ How to avoid it: Work with experienced car transport companies that understand regional variables and can reroute quickly. Always have a Plan B during storm season or holidays.
Final Thoughts
Dealerships that avoid these common mistakes deliver faster, reduce claims, and build better relationships with customers and carriers alike. In 2025, logistics is a competitive advantage – make sure your shipping process reflects your brand’s professionalism.
